Privacy notice

Who is responsible for your information?

LH HANDYMAN is responsible for the personal information submitted through this website.

For a privacy question or request, use the website enquiry form and write “Privacy request” in the message. Direct business contact details are not published online to reduce automated harvesting and nuisance contact.

What information is collected?

The enquiry form may collect your name, email address, phone number, job postcode, type of work and the information you include in your message.

Please do not include bank details, identity documents, medical information or other sensitive information in the form.

Why is it used?

Your information is used to understand the requested work, respond to the enquiry, discuss availability, prepare an estimate or quotation, arrange a visit and keep appropriate business records where work proceeds.

Responding to an enquiry is generally necessary to take steps at your request before entering into a contract. Legitimate interests may also apply where information is needed to operate the business, maintain appropriate records, secure the website or prevent misuse.

How long is it kept?

Enquiries that do not lead to work should be deleted when they are no longer reasonably needed. Information connected with accepted work, payments, warranties, insurance or tax records may need to be kept longer. The business owner should set and follow a written retention schedule.

Who receives it?

Form messages are sent to the business email account. Information may also be processed by the website host, email provider and other service providers needed to operate the business. Personal information is not sold.

Website cookies and security records

The website does not use analytics or advertising cookies. It may create a short-lived session cookie that is necessary for contact-form security, submission feedback and protection against forged requests.

The contact form and private backend also use temporary, pseudonymous rate-limit records to reduce spam, guessing and abuse. These records are based on a one-way hash and expire from practical relevance after the configured throttling window, although routine housekeeping should periodically remove old files.

Published work photographs

The website may display photographs of completed work examples. Images should be chosen and cropped to avoid customer names, addresses, faces, vehicle registrations or anything else that could identify a private customer or property unless there is clear permission to publish it.

Private backend

The website includes a password-protected backend for managing gallery images, logo settings and SEO text. Backend access is for the business owner or authorised helpers only and is not intended for customers.

Your rights

Depending on the circumstances, you may have rights over your personal information, including asking for access, correction, deletion, restriction or objection. You may also raise a concern with the UK Information Commissioner's Office.

Changes to this notice

This notice should be reviewed when the website, business practices, service providers or legal requirements change. The review date at the top should be updated whenever material changes are made.